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Customer Support

Ponaflex USA is dedicated to providing excellent customer support. Our team is here to assist you with any questions or concerns you may have. Whether you need help with product information, technical support, or order assistance, we're ready to help.

We're Here to Help!

Have a question or need assistance? Fill out the form below and our team will get back to you promptly.

Chat with Our Support Team

Our support team is also available for live chat. Click the button below to start a conversation with us.

Location

Visit Us at These Locations

Ponaflex USA has multiple locations to serve you better. Get to know our various office and warehouse locations where you can connect with us.

123 Industrial Avenue
Los Angeles, CA 90001
800-123-4567

456 Commercial Drive
New York, NY 10001
800-987-6543

789 Business Parkway
Chicago, IL 60007
800-567-8901

101 Corporate Boulevard
Houston, TX 77002
800-210-9876

246 Enterprise Avenue
Miami, FL 33101
800-345-6789

369 Innovation Boulevard
Seattle, WA 98101
800-876-5432

528 Technology Court
Boston, MA 02101
800-654-3210

777 Research Parkway
Atlanta, GA 30301
800-789-0123

FAQ

Frequently Asked Questions

  • Reorder products
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  • I want to connect directly with the Ponaflex customer service team or sales representatives.
    Before we start, please provide your information so we can reply if you leave the chat.
  • Contact sales representatives or customer service
    To speak with our sales representatives or customer service, you can find detailed contact information for all Ponaflex locations on our Contact Page. You can also fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313.
  • I want to find Ponaflex's worldwide contact information.
    Your detailed Ponaflex worldwide contact information is on our Contact Page. If you need more information, you can also fill out the Inquiry form on our Inquiry Page, and our team will respond as soon as possible.
  • Find product specifications or application information
    You can find detailed product specifications and application information for all Ponaflex hoses on our Product Page. You can also fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313.
  • Find product specifications or application information
    You can find detailed product specifications and application information for all Ponaflex hoses on our Product Page. You can also fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313
  • Request pricing information
    For pricing details, you can fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313
  • Request pricing information
    For pricing details, you can fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313.
  • Contact sales representatives or customer service
    To speak with our sales representatives or customer service, you can find detailed contact information for all Ponaflex locations on our Contact Page. You can also fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313
  • Check order status or shipment tracking
    To check the status of your order or track a shipment, you can fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313
  • Reorder products
    test
  • Check order status or shipment tracking
    To check the status of your order or track a shipment, you can fill out the Inquiry form on our Inquiry Page to get back to you shortly. Our team will be happy to assist you. If you want to chat with our agent for further assistance, please fill out the form above to begin chatting with you shortly, or email our Operations team at ops@ponaflexusa.com or call us at 1-714-380-1313.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • I want to order Ponaflex hose products. How can I move forward?
    If you want to order Ponaflex hose products, please fill out the Inquiry form on our Inquiry Page, and our team will respond as soon as possible.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • I want to request Ponaflex hose pricing information.
    For Ponaflex hose product pricing details, please fill out the Inquiry form on our Inquiry Page https://www.ponaflexusa.com/inquiry , and our team will respond as soon as possible.
  • Do you offer custom hose solutions or product modifications?
    Yes, Ponaflex offers custom hose solutions tailored to specific customer needs. Based on your requirements, we can adjust product specifications such as length, diameter, and material. Additionally, we can accommodate custom branding, private labeling, and specialized packaging for bulk orders. Please provide your specific needs in the inquiry form on the inquiry page https://www.ponaflexusa.com/inquiry . For further assistance we'll connect you with our operations team, who will help you through the customization process and provide a detailed proposal.
  • I want to order Ponaflex hose products. How can I move forward?
    If you want to order Ponaflex hose products, please fill out the Inquiry form on our Inquiry Page https://www.ponaflexusa.com/inquiry , and our team will respond as soon as possible.
  • I want to find Ponaflex hose product specifications or applications.
    You can find detailed Ponaflex hose product specifications and application information on our Product Page https://www.ponaflexusa.com/products . If you need more information, you can also fill out the Inquiry form on our Inquiry Page https://www.ponaflexusa.com/inquiry , and our team will respond as soon as possible.
  • I want to find Ponaflex's worldwide contact information.
    Your detailed Ponaflex worldwide contact information is on our Contact Page https://www.ponaflexusa.com/contacts . If you need more information, you can also fill out the Inquiry form on our Inquiry Page https://www.ponaflexusa.com/inquiry , and our team will respond as soon as possible.
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